Refund policy

RETURN & REFUND POLICY

Last updated: June 2026

At Zovex Auto we stand behind every product we sell. We want you to be completely satisfied with your purchase. If something isn't right we will always work with you to find the best solution.

OUR 30-DAY RETURN POLICY
We offer a 30-day return window from the date your order is delivered. To be eligible for a return your item must be in its original condition, unused and in the original packaging with all accessories and components included.

HOW TO START A RETURN
To initiate a return contact us at support@zovexauto.com with the following information:
- Your order number
- The reason for your return
- Photos of the product if it arrived damaged or defective

Our team will review your request and respond within 24–48 hours with instructions on how to proceed. Do not ship any item back without first receiving authorization from our team.

REFUNDS — ASSESSED ON A CASE BY CASE BASIS
We want to be transparent — refunds are not automatic and are evaluated based on the specific circumstances of each situation. Our team reviews every request individually to determine the most fair and appropriate resolution.

Situations that typically qualify for a full refund:
- Item arrived damaged or defective and cannot be replaced
- Item is significantly different from what was described on our website
- Order was lost in transit and cannot be located after investigation with the carrier
- Item was never delivered within a reasonable timeframe

Situations that may qualify for a partial refund or store credit:
- Item shows signs of use or is not in original condition
- Original packaging or accessories are missing
- Return is initiated after the 30-day window has passed
- Buyer's remorse or change of mind with no product issue

Situations that do not qualify for a refund:
- Items damaged due to misuse, improper installation or negligence
- Items returned without prior authorization from our team
- Digital products or downloadable content
- Orders where the customer provided an incorrect shipping address

IMPORTANT: The final refund decision is made at the discretion of Zovex Auto based on the evidence and circumstances provided. We encourage all customers to contact us before initiating any dispute or chargeback as we are committed to resolving every situation fairly and directly.

REPLACEMENTS
In many cases where a product is defective or damaged we will offer a free replacement as an alternative to a refund. Replacements are typically processed faster than refunds and ensure you still receive the product you ordered.

HOW REFUNDS ARE PROCESSED
Approved refunds are returned to your original payment method within 5–10 business days depending on your bank or card provider. We will send you a confirmation email as soon as your refund has been processed on our end.

Refunds will be issued in USD regardless of any currency fluctuations at the time of the original purchase.

SHIPPING COSTS ON RETURNS
Original shipping charges are non-refundable unless the return is due to our error — for example if you received the wrong item or a defective product. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

If we provide a prepaid return label the cost of that label will be deducted from your refund amount.

DISPUTES AND CHARGEBACKS
We strongly encourage customers to contact us directly at support@zovexauto.com before initiating a dispute or chargeback with their bank or payment provider. Most issues can be resolved quickly and directly without the need for a formal dispute. Chargebacks initiated without prior contact may result in your account being flagged and future orders declined.

CONTACT US
For all return and refund inquiries:
Email: support@zovexauto.com
Subject line: RETURN REQUEST — Order #[your order number]
Response time: Within 24–48 hours, Monday to Friday

We appreciate your business and are committed to making every Zovex Auto purchase a positive experience.